Frequently Asked Questions

Usually you choose a car group, not a specific make or model. We’ll show you an example from that group to give you a clear idea of the type of vehicle you will get.

But hire in the UK, Ireland, Austria, Germany or France from Avis Select Series and you get to pick the exact car you want. You can’t choose the colour, but that really won’t matter once you’re behind the wheel.

You could soon be driving the open road in a sassy Mini Cooper or a sporty Audi A5. We only offer quality models.

The choice is yours. Simply pick your perfect hire car.

Remember to book at least 72 hours before your journey so we can prepare your car.

Want to drive the open road in premium style? Hire from our Avis Prestige range in Austria, France, Germany, Ireland, Switzerland and the UK and make your journey that much more memorable. Choose from a selection of our most premium hire cars, from the latest convertible Porsches to the most luxurious Mercedes-Benz SUVs.

Planning a road trip? Start your journey.

Already planned a road trip? Check your booking.

Yes, all our hire cars come with a full tank of fuel. You have four options for returning your car.

Choose from:

1. Bring Back Full: If you return your hire car with a full tank of fuel, we won’t charge you – even if you chose Fuel Up Front when you collected it.
2. Fuel Up Front: You can pay for a full tank of fuel when you collect your car to save you refuelling at the end of your trip.
3. Pay On Return: If you don’t return your hire car full and didn’t choose Fuel Up Front, we can refuel it when you bring it back. But this is the most expensive option.
4. E-Z Fuel: On a short trip? Drive 120 kilometres or less and for a pre-paid flat fee we will take care of the refuelling.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a road trip? Start your journey.

Already planned a road trip? Check your booking.

You can pay online or at the counter when you collect your vehicle, using Visa, MasterCard, American Express and Diners/Discover debit, credit or charge cards. 

There are several exceptions:
·         You can’t use a debit card in Iceland and Canada.
·         We don’t accept cards with Solo, JCB or Cirrus logos.
·         German issued Maestro cards are only accepted in Germany.
·         If you booked online using a PREPAID card, it must be shown at the counter along with another payment card.

Two payment cards may be required at the counter for higher-value vehicles – if you’ve booked online, or over the phone, this will be highlighted on your booking confirmation.

Remember, the name on the card must match the driving licence of the main driver.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Need more advice? Call our reservations team.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

In some countries your mileage will be capped. This will be shown in the third step (Prices and Extras) of your booking journey and on your rental agreement.

If you have chosen a car from our range of Prestige vehicles, there is a mileage limit. This is set by the (country) hire station. We’ll let you know the limit before you book.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.