Frequently Asked Questions

At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.

The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.

Are all your rental stations in Belgium open?

As part of the global efforts to help contain the spread of the Coronavirus, recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.

As part of the global efforts to help contain the spread of the Coronavirus, recent Government measures may have an impact on our ability to service calls at our reservations centre. If you are making a reservation, you can do so on this website or by using our app.

Can I cancel a new or existing booking for free?

Yes. Should you need to cancel a booking, your refund will be processed in full immediately and should reach your account within 5 days.

Our flexible cancellation policy breaks down like this:

• Free cancellation/full refunds on Pay Online (prepay) bookings up to 48 hours before the day your rental was due to begin
• You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin
• If you have to cancel less than 48 hours before the day your rental was due to start, you'll receive a full refund minus the lower of i) 2 days of your booking, or ii) a fixed fee depending on the country you booked in (£60, €65, CHF76).
• No refund is provided in the case of no-shows and a fee may apply.

To amend or cancel an existing booking, manage your booking on this website.

Is Avis taking any additional precautions to help reduce the spread of the Coronavirus?

We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available.  We have also implemented additional cleaning techniques to our counters and surfaces in our vehicles with alcohol-based wipes.

We advise all our customers to keep updated on the latest developments from the World Health Organisation and the Ministry of Health.

Yes, all our hire cars come with a full tank of fuel. You have four options for returning your car.

Choose from:

1. Bring Back Full: If you return your hire car with a full tank of fuel, we won’t charge you – even if you chose Fuel Up Front when you collected it.
2. Fuel Up Front: You can pay for a full tank of fuel when you collect your car to save you refuelling at the end of your trip.
3. Pay On Return: If you don’t return your hire car full and didn’t choose Fuel Up Front, we can refuel it when you bring it back. But this is the most expensive option.
4. E-Z Fuel: On a short trip? Drive 120 kilometres or less and for a pre-paid flat fee we will take care of the refuelling.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a road trip? Start your journey.

Already planned a road trip? Check your booking.

You can pay online or at the counter when you collect your vehicle, using Visa, MasterCard, American Express and Diners/Discover debit, credit or charge cards. 

There are several exceptions:
·         You can’t use a debit card in Iceland and Canada.
·         We don’t accept cards with Solo, JCB or Cirrus logos.
·         German issued Maestro cards are only accepted in Germany.
·         If you booked online using a PREPAID card, it must be shown at the counter along with another payment card.

Two payment cards may be required at the counter for higher-value vehicles – if you’ve booked online, or over the phone, this will be highlighted on your booking confirmation.

Remember, the name on the card must match the driving licence of the main driver.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Need more advice? Call our reservations team.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

In some countries your mileage will be capped. This will be shown in the third step (Prices and Extras) of your booking journey and on your rental agreement.

If you have chosen a car from our range of Prestige vehicles, there is a mileage limit. This is set by the (country) hire station. We’ll let you know the limit before you book.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.