We're here to help
Avis tries harder to make sure you are hassle and stress-free when you rent a car, but things don't always go to plan. This is where our dedicated customer service team is available to help you with any issue you may have experienced during your rental.
All you need to do is contact our Customer Service Team using the details below and quote your rental agreement or reservation number. This is so we can recall your rental details in our system.
If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.
Contacting Customer Services
To get in touch, contact our team in Belgium using the information below.
Please have your rental agreement or reservation number to hand before calling.
Our Customer Service team can only answer post-rental queries. For any questions before or during your rental, please call us.
We will endeavour to respond to you within a maximum of 5 to 30 days.
Before you go
During your journey
Queries during the rental period should be referred to the hire station where you picked up your vehicle.
- 24-hour breakdown assistance
- Tel. 02 703 11 00
After your journey
- Customer Services
8am - 18pm, Monday to Friday
- Tel. 02 730 62 11
- Email our Customer Service department
(only post-rental inquiries)
- Email our Human Resources department
- Avis BELUX s.a./n.v.
Rue Colonel Bourgstraat 122, box 7
Tel. 02 730 62 11
VAT No: BE 0415.872.355