Contact Avis
We're here to help
Avis tries harder to make sure you are hassle and stress-free when you rent a car, but things don't always go to plan. This is where our dedicated customer service team is available to help you with any issue you may have experienced during your rental.
All you need to do is contact our Customer Service Team using the details below and quote your rental agreement or reservation number. This is so we can recall your rental details in our system.
If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.
Contacting Customer Services
To get in touch, contact our team in Belgium using the information below.
Please have your rental agreement or reservation number to hand before calling.
Our Customer Service team can only answer post-rental queries. For any questions before or during your rental, please call us.
We will endeavour to respond to you within a maximum of 5 to 30 days.
Before you go
Reservations
Monday to Friday, 9am - 6pm- Tel. 070 22 30 01
Email our reservations department
Sales department for companies
Tel. 02 273 68 42
Email our Corporate Sales department
Travel Industry
(For Travelagencies)
Tel. 02 273 84 79
Email our Travel Industry department
Travel Industry
(For Touroperators)
Only via Email
Email our Travel Industry department
During your journey
Queries during the rental period should be referred to the hire station where you picked up your vehicle.
- 24-hour breakdown assistance
- Tel. 02 703 11 00
After your journey
Customer Services
9am - 5pm, Monday to FridayTel. 02 730 62 11
Email our Customer Service department
(only post-rental inquiries)- Damage Queries
- belux.damage@abg.com
Head Office
- Avis BELUX s.a./n.v.
Kouterveldstraat 14
B-1831 Diegem
Tel. 02 730 62 11
Email: info@avis.be
VAT No: BE 0415.872.355
Dispute resolution
We are a member of the European Car Rental Conciliation Service (ECRCS) and a number of local car rental conciliation services. These organisations independently reviews disputes with no additional cost to you. If you make complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. We will tell you who this is.